AI Readiness Has Two Sides. Most Companies Only Staff One.

The meeting starts the way these meetings usually start. Someone in leadership asks, “What’s our AI plan?” And every head in the room turns toward the IT director. It feels logical. AI is technology, IT handles technology, so AI must be IT’s job. Here’s the problem: it’s only half true. And the half that gets […]

I Was Inside a Client’s Microsoft 365 Environment This Morning. Then I Read the News.

This morning I was inside a client’s Microsoft 365 environment, setting up six AI agents for their team to use. Not demoing them. Not planning them. Actually deploying them — configuring, testing, and working through the friction that shows up when AI moves from concept to practice.

We hit a wall.

Sharing agents across a team isn’t as seamless as “Share with Organization” feature appears. There’s a visibility problem that emerges when you move from one person using an agent to an entire team needing access to it. The devil’s always in the details and right now, those details live squarely in your IT admin settings.